Frequently Asked Questions
Find answers to common questions about our mountain-ready apparel and gear.
How do I determine my size in Black Diamond apparel?
We provide a comprehensive size guide on each product page. Our apparel is generally designed with an 'athletic fit' for performance; if you prefer a looser fit, we recommend sizing up.
Are your technical shells waterproof?
Yes, our technical jackets featuring BD.dry™ technology are engineered to be waterproof, windproof, and breathable to protect you in harsh alpine conditions.
How should I wash my down insulation pieces?
We recommend machine washing on a gentle cycle with a specialized down detergent and tumble drying on low heat with clean tennis balls to restore loft.
Do you offer a warranty on your products?
We stand behind our gear. Black Diamond offers a limited warranty against defects in materials and workmanship for the practical lifetime of the product.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery status.
Does Black Diamond offer repair services?
We prioritize sustainability and offer repair services for select items to keep your gear in the field longer. Contact our support team for a repair assessment.